1. Shipping Methods & Rates
Standard Shipping (5-7 Business Days)
- Orders under $99: $8.95
- Orders $99 and above: FREE
- Available to all US states
Express Shipping (2-3 Business Days)
- Flat rate: $15.95
- Available to all US states
- Orders placed by 2 PM EST ship same day
Overnight Shipping (1 Business Day)
- Flat rate: $25.95
- Available to most US locations
- Orders must be placed by 12 PM EST
2. International Shipping
We currently ship to the following countries:
- Canada: 7-14 business days, starting at $19.95
- United Kingdom: 10-15 business days, starting at $24.95
- European Union: 10-18 business days, starting at $29.95
- Australia: 12-20 business days, starting at $34.95
Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates.
3. Processing Time
- Orders are processed within 1-2 business days
- Orders placed on weekends or holidays are processed the next business day
- You will receive a shipping confirmation email with tracking information once your order ships
- Custom or personalized items may require additional processing time (3-5 business days)
4. Shipping Restrictions
We are unable to ship to the following:
- PO Boxes (Express and Overnight shipping only)
- Military APO/FPO addresses
- US territories (Puerto Rico, Guam, Virgin Islands)
For alternative shipping arrangements to restricted areas, please contact our customer service team.
5. Order Tracking
- Tracking information is provided via email once your order ships
- You can track your package using the tracking number on the carrier's website
- Delivery confirmation is available for all shipments
- If you don't receive tracking information within 3 business days, please contact us
6. Delivery Issues
Lost or Stolen Packages
If your package shows as delivered but you haven't received it:
- Check with neighbors or building management
- Look around your delivery area (porches, garages, etc.)
- Contact us within 48 hours of the delivery date
- We will work with the carrier to investigate and resolve the issue
Damaged Packages
If your package arrives damaged:
- Take photos of the package and damaged items
- Contact us immediately with photos and order details
- We will arrange for a replacement or refund
7. Address Changes
Address changes can only be made before your order ships. Once shipped, we cannot redirect packages. If you need to change your shipping address, please contact us immediately at orders@slimpad.com or call +1 (800) 754-6723.
8. Contact Us
For shipping questions or concerns, please contact us:
Email: orders@slimpad.com
Phone: +1 (800) 754-6723
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST